Privacy Policy
How we collect, use, and protect your personal information
Effective Date: February 2025
Medical Supplies Pty Ltd Trading as Optihealth Group is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website: www.smartgrip.tech | www.optihealthgroup.com
1. Information We Collect
We may collect and store the following types of information:
a. Personal Information
When you contact us via forms, request a demo, or subscribe to updates, we may collect:
- Your name
- Email address
- Organisation name
- Phone number (optional)
- Any additional information you voluntarily provide
b. Non-Personal Information
We may collect anonymous data such as:
- Browser type and version
- Device type and operating system
- IP address
- Pages visited and time spent on the site
This is collected through cookies or analytics tools (e.g., Google Analytics).
2. How We Use Your Information
We use your information to:
- Respond to enquiries and demo requests
- Provide you with relevant product updates
- Improve our website and user experience
- Analyse traffic and usage trends
- Communicate with you regarding early-access programs or partnership opportunities
3. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties for the purposes of:
- Hosting and website management
- Email communications (e.g., Mailchimp, HubSpot)
- Analytics and site monitoring tools
- Legal compliance where required by law
All third-party providers are subject to strict confidentiality and data processing obligations.
4. Data Security
We use commercially reasonable safeguards (encryption, secure hosting, SSL) to protect your information. While no system is 100% secure, we work to protect your data against misuse, loss, or unauthorised access.
5. Cookies
Our site uses cookies to enhance your experience. These small text files may track browsing behavior or store user preferences. You can control cookies through your browser settings or opt out using third-party tools.
6. Access, Correction & Your Rights
You have the right to:
- Access your personal information
- Correct or update your information
- Request deletion of your data (subject to legal limitations)
- Opt out of communications at any time
For requests, contact us at: hello@optihealthgroup.com
7. International Users
If you are accessing this website from outside Australia, please note that your information may be transferred to, stored, and processed in Australia or other countries where our service providers operate.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.
9. Contact Us
If you have any questions about this policy or how we handle your data, please contact:
Medical Supplies Pty Ltd Trading as Optihealth Group
Inventors of Smart Grip Technology
182 Collins Street, Clyde House
Melbourne, VIC, 3000
Australia